Spot Trading FAQ – VOOX

What is cryptocurrency spot trading?

Cryptocurrency spot trading refers to the process where buyers and sellers purchase or sell cryptocurrencies such as BTC, ETH, and BTC at a specific market price, and execute the transaction for settlement. For example, in the BTC/USDT pair, the price represents the amount of USDT required to buy 1 BTC or the amount of USDT that can be obtained by selling 1 BTC.

What are the trading fees for spot trading on VOOX?

VOOX applies a tiered fee structure for spot trading. You can view the detailed rates through below table.

Spot Trading Fee

level	30-day average spot trading volume	and/or	asset (USD)	Maker fee	Taker fee
Regular User	<1,000,000	or	<50,000	0.100%	0.100%
VIP1	≥1,000,000	or	≥50,000	0.090%	0.090%
VIP2	≥3,000,000	or	≥80,000	0.080%	0.080%
VIP3	≥5,000,000	or	≥100,000	0.070%	0.070%
VIP4	≥8,000,000	or	≥500,000	0.060%	0.060%
VIP5	≥10,000,000	or	≥1,000,000	0.050%	0.050%

What are takers and makers?

① Taker:

A taker is someone who places an order that matches directly with existing limit or market orders. Takers consume market liquidity.

② Maker:

A maker is someone who places an order, specifies the price and quantity, and waits for other users to match it. Makers add liquidity to the market.

What types of orders are supported in spot trading?

VOOX spot trading supports two types of orders: limit orders, market orders. For specific differences between order types, you can refer to the article "Different Types of Spot Orders."

How can I view my filled order history?

You can view your filled order history in the "Trade History" section located below the order book. Alternatively, you can click on [Orders] in the top right corner - [Spot Orders] to view all your orders.

What should I do if I am unable to trade due to my funds being occupied by open orders?

If your funds are occupied by open orders, and you want to trade other cryptocurrencies but have insufficient balance, you can go to the "Open Orders" section to view your unfilled orders, and click on the cancel button to release the occupied funds, allowing you to use them for new orders.

How to make a deposit?

If you have no funds in your account, you can make a deposit directly. For deposit methods, you can refer to the articles "How to deposit crypto currency? (WEB)" and "How to deposit crypto currency? (APP)"

Is there a minimum order quantity and minimum total order amount for each trade?

Yes, there are different rules for different trading markets on VOOX. Please refer to the article "Spot Market Trading Rules" for details.

What is the difference between Open Orders, Order History, and Trade History?

① Open Orders:

This section displays orders that are still waiting to be filled or triggered.

② Order History:

This section displays the historical records of filled or canceled orders.

③ Trade History:

This section displays successfully filled and completed trades. If the order quantity is large, it might be fulfilled through multiple trades, all of which will be shown in the historical records.

How to Check 0pen (Unfilled) Orders?

If your trade order is not filled, your funds will be frozen. You can find your order under 'open order' and choose to cancel the open order.

Note: How to cancel your open order?

Click Orders--Spot Orders-Open Orders-Cancel

How to Check Pending Withdrawal Requests?

If your withdrawal is pending, the funds will be frozen. Please get in touch with customer service to check for you if the withdrawal is in a state of consistent pending.

Note: How to check your pending withdrawal?

Click Asset--Funding Account (Deposit&Withdraw)--Deposit&Withdrawal History--Withdrawal History.

Why Did Open Orders Not Go Through？

If an order has remained open for an extended period, it may be that the price you entered is not consistent with the current market price. If no one is buying or selling your selected currency at the price you chose, your order will remain on the list of your open orders.