Spot Trading FAQ

Q1: Open orders(Summary of Frozen Assets).

If your trade order is not filled, your funds will be frozen. You can find your order under 'open order' and choose to cancel the open order.

Note: How to cancel your open order?

Click Orders--Spot Orders-Open Orders-Cancel

Q2: Pending withdrawal(Summary of Frozen Assets).

If your withdrawal is pending, the funds will be frozen. Please get in touch with customer service to check for you if the withdrawal is in a state of consistent pending.

Note: How to check your pending withdrawal?

Click Asset--Funding Account (Deposit&Withdraw)--Deposit&Withdrawal History--Withdrawal History.

Q3:Open Orders Did Not Go Through

If an order has remained open for an extended period, it may be that the price you entered is not consistent with the current market price. If no one is buying or selling your selected currency at the price you chose, your order will remain on the list of your open orders.