1. Log into your VOOX account. From the navigation bar, select Balance → Withdraw to enter the withdrawal page.
2. From there, select the cryptocurrency you wish to withdraw from the dropdown (Example: USDT).
3. Once done, add a Wallet Address, enter the Withdrawal Amount, and select the correct Network, with the remarks field being optional. Check that the address and amount are correct, then hit Confirm.
4. Always check that the selected network works with the address you’ve entered. Based on your cryptocurrency, you’ll see the supported networks and their required network fees for the transaction. If you choose an incompatible network, your funds may be lost and irrecoverable.
Note:
• For cryptocurrencies that support multiple chains (such as USDT), the system automatically detects the appropriate chain based on the wallet address provided.
• If you receive an "Invalid Address" error, please check if the address you’ve entered is correct. If you still require further assistance, reach out to our live support team.
5. To proceed with a withdrawal: Enter the recipient’s address manually or select from your saved addresses using the “Frequently Used” icon. You can choose to use the balance from your Funding Account or Trading Account. Review the transaction fees and the final amount you will receive, then hit Withdraw.
Important:
• Avoid selecting unsupported networks simply because they have low withdrawal fees. Choose a mainnet compatible with the external withdrawal address to prevent fund loss. Incorrect network selection could lead to unrecoverable funds. For example, KCC tokens can only be sent to other KCC addresses.
• For specific currencies like ERC20-USDC/USDT, the withdrawal fees may vary.
6. Here, you’ll have a chance to review your withdrawal details once more. Once you’re ready, confirm the withdrawal.
7. Complete security verification by entering the relevant code and hit Submit. Your withdrawal request will then be processed.
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