Getting Started with Google Authenticator (GA)

What is Google Authenticator?

To ensure account security, the platform offers two-factor authentication, including the use of Google Authenticator or SMS verification codes. Users are advised to choose at least the combination of "Google + Email + Transaction Password" or "Phone + Transaction Password" to ensure the safety of their assets.

Google Authenticator generates a unique verification code every 30 seconds via the Google Authenticator app. Even if someone gains access to your login password, they will still need this code to access your account. This provides an additional layer of security to prevent account theft. Given the decentralized and irreversible nature of blockchain, once assets are stolen, they cannot be recovered.

By using two-factor authentication, users can significantly reduce the risk of asset loss due to password leaks.

Why do we need to set up Google Authenticator

After enabling Google Authenticator, the security of logging in, trading, and withdrawing on VOOX will be significantly enhanced, effectively reducing the possibility of financial loss due to the theft of account passwords by hackers.

 

Downloading Google Authenticator

For iOS users: Log in to the App Store and search for "Google Authenticator" to download, or click here to download it directly.

For Android users: Log in to Google Play Store and search for "Google Authenticator" to download, or download it here.

 

How to Set Up Google Authenticator？

For instructions on how to bind Google Authenticator on the web or mobile app, please refer to the following guides:

• Binding Google Authenticator Tutorial (GA) - Web
• Binding Google Authenticator Tutorial (GA) - APP

Common Questions About 2FA

1."Binding Failed" Error

• Confirm that the Google Authenticator app is installed on your phone.
• Ensure the time on your phone is synchronized with your computer.
• Verify that both your account password and 2FA code are entered correctly.
• Make sure your phone’s date and time settings are set to “Automatic.”

 

2.Unable to Access the Previous Google Authenticator App

If you have lost access to your original Google Authenticator app, you can reset 2FA through the VOOX website or app.

 

3."Invalid Verification Code" Error

• Make sure the time on your phone is accurate and synchronized with the device you are logging in from.
• Ensure that the code is entered within its valid time window (Google Authenticator codes refresh every 30 seconds).