Privacy Policy

1. INTRODUCTION
VOOX (hereinafter referred to as “the Company”) is committed to safeguarding the security of users’ personal information at all times. When the Company provides services to registered users, we need to collect and maintain personal information, utilizing your personal data to offer access and application services through our digital asset trading platform, software, APIs (Application Programming Interfaces), products, and/or features (“Services”). Therefore, the Company discloses how personal information is used and the measures taken to protect it through this Privacy Policy.
Our privacy policy is subject to change due to changes in laws or guidelines related to the protection of personal information or changes in our policies, so please check with us whenever you visit our site.

2. Purpose
The personal data collected, processed, and stored by the company is obtained through your use of our services and with your consent. This personal data may include your contact details, copies of identity information you have provided or obtained from publicly accessible databases, your government-issued identification number, passport number, email address to verify your identity and confirm your customer status, or any information related to your device or internet service (such as IP address and MAC number). The company uses personal data to communicate with you and to manage, fulfill, improve, and personalize the services provided to you.

3. CONTROLLER AND CONTACT DETAILS
According to relevant regulations, the following technical and management protection measures are implemented to ensure security：
Minimization and training of personal information handling staff
We designate employees who handle personal information and limit them to the person in charge, and implement measures to manage personal information.
Regular self-audit conducted
We conduct our own audits on a regular basis (quarterly basis) to ensure the safety of handling personal information.
Establishment and implementation of internal management plan
We have established and implemented an internal management plan for the safe handling of personal information.
Encryption of personal information
The personal information of the user is encrypted and stored and managed so that only the user can know it, and the important data is using separate security functions such as encrypting the file and transmission data or using the file lock function.
Technical measures against hacking
The company installs security programs, periodically updates and checks, installs systems from outside controlled areas, and technically and physically monitors and blocks them to prevent leakage and damage of personal information caused by hacking or computer viruses.
Restrict access to personal information
We take necessary measures to control access to personal information through granting, modifying, and deleting access to the database system that handles personal information, and we control unauthorized access from outside by using an intrusion prevention system.
Keeping connection logs and preventing forgery
We keep and manage the records of access to the personal information processing system for at least six months, and we use security features to prevent forgery, theft and loss of access records.
Using a lock for document security
We keep the documents containing personal information and the auxiliary storage medium in a safe place with a lock.
Access control to unauthorized persons
We keep separate physical storage places for personal information and set up access control procedures for them.

4. WHAT PERSONAL DATA WE COLLECT AND HOLD, AND HOW WE COLLECT IT
VOOX collects, processes, and stores Personal Data via your use of the Service or where you have given your consent. This Personal Data may include contact details, copies of identification documentation provided by you or derived from publicly accessible databases, your government identification number as well as information relating to your device or internet service (such as an IP address and a MAC number).
We collect information you provide during the VOOX Platform on-boarding process, which may be a completed, incomplete, or abandoned process. We also collect Personal Data when you communicate with us through customer support, subscribe to marketing communications, correspond with us by phone, email, or other communication channels, or when you conduct a transaction on the VOOX Platform. We may actively or automatically collect, use, store, or transfer your Personal Data, which may include, without limitation, the following:
- Personal identification information such as name, email, phone number, nationality, date of birth, address, and government identification information;
- Institutional details such as corporate legal name, corporate registration information, government identification number, proof of identity and legal existence, address, business description, and beneficial owner information;

- Commercial information such as data related to transactions conducted on the VOOX Platform;
- Financial information such as credit/debit card numbers and bank account information;
- Correspondence Information such as communication with our Customer Support team and response to user survey;
- Information required by regulatory agencies such as state and federal licensing authorities and consumer protection agencies; and
- Other identifiers such as device fingerprint data, IP address, and geolocation information.
We may also collect Personal Data about you from third parties, such as electronic verification services, referrers, marketing agencies or liquidity providers. If so, we will take reasonable steps to ensure that they are made aware of applicable privacy laws. We may also use third parties to analyze traffic on our website, which may involve the use of cookies. Information collected through such analysis is not anonymous.
We will not collect sensitive information about you without your consent, unless an exemption or exception applies. These exemptions or exceptions include if the collection is required or authorized by law, or if it is necessary to take appropriate action in relation to suspected unlawful activity or serious misconduct.
If the Personal Data we request is not provided by you, we may not be able to provide you with the benefit of our Services or meet your needs appropriately. Accordingly, we do not give you the option of dealing with us anonymously or under a pseudonym.
Furthermore, we conduct business and collect Personal Data from individuals and entities located in various jurisdictions in accordance with data protection laws. Where applicable, we are required to protect Personal Data processed in such jurisdictions in accordance with the applicable data protection laws. To understand more about how we protect the data collected from individuals and entities located within such jurisdictions.

5. UNSOLICITED PERSONAL DATA
When a user joins a customer to use customer service, the company receives online information that is essential for providing the service The essential information you receive when you sign up is your name, email address, and so on. Also, in order to provide high quality service, users can input optional phone numbers and bank account number And we can also request personal information for statistical analysis or offers of prizes during surveys or events at the exchange.
We do not collect sensitive personal information that violates human rights. If it is necessary to collect such information, we will seek your prior consent. In any case, the information you provide will not be used for any other purpose and will not be disclosed.

6. WHO WE COLLECT PERSONAL DATA ABOUT
The Personal Data we may collect and hold includes (but is not limited to) Personal Data about users, potential users, service providers or suppliers of the VOOX Platform or our Services, prospective employees, employees and contractors and other third parties with whom we come into contact.

7. HOW WE USE YOUR PERSONAL DATA
VOOX uses Personal Data to administer, deliver, improve, and personalize the Services for you and to comply with our legal and regulatory obligations. We also may use such data to communicate with you in relation to other products or services offered by its partners to consider any concerns or complaints you may have.
We may use and disclose your Personal Data for any of these purposes. We may also use and disclose Personal Data for secondary purposes which are related to the primary purposes set out in this section, or in other circumstances authorized by the law.
Sensitive Information will be used and disclosed for the purpose for which it was provided (or a directly related secondary purpose), unless you explicitly consent otherwise, or an exemption under law applies. Below are specific ways in which we may process your Personal Data:

- Provide you with our services. We use your Personal Data to provide you with our Services pursuant to our terms of service. For example, we need to know certain financial information to conduct fiat transfers into and out of your account.
- Detect and prevent fraud. Your Personal Data is used to detect and prevent fraud.
- Protect the security of our services. We process your Personal Data, such as information about your device and activity, to maintain the security of your account and the VOOX Platform.
- User/customer support. We process your Personal Data when you contact our Customer Support team to help us address your question.
- Enhance our Services. We process your Personal Data to understand how our Services are being used to improve our Services and develop new Services.
- Product marketing. We process your Personal Data to identify our Services that we believe may be of interest to you. We may contact you about them.
- Consent. We may use your Personal Data for additional purposes with your consent.
- Other business purposes. We may use your Personal Data for other reasonably expected business purposes as permitted by law or when required to comply with our legal obligations.

8. To Whom We Might Disclose Personal Data
VOOX may disclose Personal Data to:
- Members of our corporate group, which includes our subsidiaries, holding companies and companies under common control, including their respective contractors, affiliates, employees or representatives.
- Our service providers and other third parties assist us in providing services to you and/or as required or permitted by law or professional standards, including, for example, payment processing, customer support, data analytics, information technology, data processing, network infrastructure, storage and tax reporting.
- Entities in connection with corporate transactions involving VOOX, including any financing, acquisition or dissolution proceedings which involve disclosing a certain portion or all of our business or assets.
- Government entities or other parties to legal process, including law enforcement agencies and authorities, officers, regulators or other third parties to comply with any law, court order, subpoena or government request.
- Professional advisors, including legal, accounting or other consulting services for purposes of audits or to comply with our legal obligations.

9. Regarding the user's personal information management (reading, correcting, deleting, etc)
Users can log in to our website at any time and read or correct the user's personal information by changing the customer's information In addition, we will correct it if you request it by e-mail or in writing to the person in charge of personal information management on the company's homepage However, the customer ID and the name can not be corrected.
Users may withdraw your consent to withdraw or terminate your consent to the collection and use of your personal information and to withdraw your consent to third parties through e-mail, telephone, fax or other means In this case, the user must provide his or her ID and e-mail address for proof of identity.

10. Matters concerning the operation of cookies (cookies)
In order to provide customized services tailored to the customers, the company operates 'cookies'(cookies) to store and retrieve information from time to time. The company identifies your computer with respect to cookie management, but does not personally identify you.
The user has a choice of 'cookies' and the user can accept all cookies by selecting [Tools]> [Internet Options]> [Security]> [User Defined Level] in the web browser, check each time a cookie is saved, or refuse to store all cookies However, if you refuse to store all cookies, you will not be able to use the services provided by the company through cookies.

11. Personal information administrator and person in charge
We are making every effort to ensure the security of users' personal information. If you notice any abnormal use of your information, please contact our customer support immediately.
The user ID password is privately managed by the user, and no one is allowed to request the user's password in any way. Users must always protect the security of their password and should not disclose it to others.
If your ID password is leaked, we can provide technical remedies. However, we are not liable for any accidents caused by basic network risks such as hacking.